How To Lose A Customer In One Day: Delivering Poor Customer Service

By Jim Hare, FieldOne

As a field service leader, you know that the word “field” could just as easily be replaced by the word “customer”. You also know that delivering service par excellence is really what your business is all about. In a competitive marketplace, all it takes is one poor experience for a customer to take their field service needs elsewhere. Even worse, that customer will probably make sure people hear about how let down they feel, regardless of how good your previous track record may have been.

Whether your field service business is large or small, losing customers fast (or at all) is not something your company can afford. Therefore it makes sense to arm yourself with all the tools you can get to help your staff guarantee that customer service will always be where it should be – In front of the competition.

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