How Mobile Is Transforming Field Service Management

By Matt Kresch, Director of Product Marketing for Service by Microsoft Dynamics CRM

Mobile is revolutionizing the field service industry. Harness its power.
With mobile devices in every pocket, a universe of knowledge is at everyone’s fingertips. How you empower your people to use mobile can drive efficiency, impact costs, and make or break customer retention rates. See how you can use mobile to transform your field service organization to boost productivity, lower costs, and increase service revenues.

Keeping Up: What You Need to Know About Mobile-Empowered Customer Service Trends in the Field

Nothing slows down field agents like lagging communications, poor technology, and missing information. Without a mobile platform, agents must wait until they return to the office to connect to peers and resources, and so waste time on travel and return appointments. Problems that could have been solved in a few moments take longer to fix. Without mobile connectivity, field agents simply don't operate at peak efficiency.