Focusing On Continual Field Service Improvement

By Brian Albright, Field Technologies

Miner Corporation expects that standardizing on the Salesforce platform will help reduce the time it takes to service a customer from the initial call to the billing by more than 65 percent.

Service organizations increasingly compete on value and the customer experience. Simply showing up on time and making the repair is the minimum requirement; to stay relevant, service companies must be able to help their customers optimize asset performance, drive costs out of the service encounter, and remove friction and stress from the service experience. Dallas-based Miner Corporation is using a cloud-based service platform to gain the visibility necessary to accomplish all of those goals, while also increasing productivity and streamlining its work order scheduling and dispatch processes.