Driving A Successful Field Service Destiny

By Brian Albright, Field Technologies

Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.

MasTec’s Advanced Technologies division is a third-party service contractor that provides technology solutions and installations for residential and commercial customers across the United States. The company’s 4,000 technicians provide in-home and on-premise service for a variety of communications and other companies, including AT&T, ADT, DIRECTV, Amazon, and others. In addition to installing technology systems, the company has expanded into other in-home services like assembling exercise equipment and other products.

MasTec AT’s president, Zach McGuire, spoke to Field Technologies about the challenges of providing third-party services, in addition to the company’s technician incentive, upselling, and safety programs.