Cloud-Based Solution Opens The Door To Field Service Productivity

By Brian Albright, Field Technologies

A mobile field service solution helped Southern Dock Products cut several days from its work order cycle time.

Southern Dock Products is one of the country’s largest service suppliers in the dock and door industry, and employs 112 technicians that provide 24-hour service for its customers across the southern and eastern U.S. The fast-growing, Texas-based company was quickly outgrowing its manual service schedule processes and has deployed a cloud-based, automated field service solution that has cut several days from its work order cycle time.

Previously, the company used paper and whiteboard charts to schedule work for each technician in two week and two month time frames. The technicians filled out paper service tickets in the field, which caused delays in processing paperwork once service was performed because they had to travel back to a central office to drop them off. Paper tickets also led to data inaccuracies if the handwriting couldn’t be deciphered or if administrative staff made mistakes while reentering data.