Automating A Complex Field Service Operation

By Brian Albright, Field Technologies

Fairbanks Scales has increased productivity by deploying a mobile field service management solution that improved scheduling, work order management, and inventory processes.

Managing complex customer service contract requirements is a demanding task that is only made more complicated by manual processes. Technicians have a difficult time obtaining the information they need to complete work orders, dispatchers lack visibility into work order status, and billing is often delayed. Fairbanks Scales used to struggle with productivity issues caused by manual processes, but the company has implemented an automated field service management solution that has increased productivity in the field and in the back office, while accelerating the billing cycle (from days to same-day invoicing) and improving customer service.