Astea International To Showcase Latest Innovations At Two Premier Conferences In North America And Australia

Innovations enabling companies to drive unprecedented levels of service optimization and transformation

Astea International Inc., a global provider of service lifecycle management and mobility solutions, will be showcasing their latest service management and mobile workforce innovations at Microsoft Convergence 2015 (Booth #1847), in Georgia, Atlanta, March 16-19, and at the Field Service Management Summit 2015, in Sydney, Australia, March 18-20.

As an industry leader in service management solutions, Astea continues to innovate and deliver the broadest and deepest set of capabilities that enable companies to connect, manage, optimize and transform all facets of their customer service delivery ecosystem. With workforce collaboration capabilities, additional decision making dashboards and scorecards, more customization controls, and a number of significant enhancements, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe without jeopardizing customer satisfaction. Astea as the only company that can bring the longevity, knowledge and proven solutions to ensure that you companies are delivering great service – with maximum responsiveness, efficiency, and consistency.

Astea experts will be on hand to discuss and demonstrate how service organizations can leverage the latest innovations, released in February 2015, to transform the way they provide service and rise up the service monetization curve, below are just a few:

• Visualization & Collaboration Tools – Astea’s cutting-edge HTML5 mobile solution has been leveraged by global organizations to increase engineer productivity, reduce costs and improve customer satisfaction. This release continues to build on that philosophy with optimized user navigation; the ability for a mobile user to work from multiple devices with complete synchronizations between devices; visualization tools to easily support self-dispatch; live chat connecting the field engineer with the back office; centralized parts order status view; and full bi-directional Microsoft Outlook synchronization. Astea’s mobile solution provides the level of flexibility necessary that makes it easy for organizations to modify and adapt the solution, for different user profiles or businesses, without requiring development skillsets or adding additional costs.
• Your Service Platform, Your Way – A couple of years ago, Astea introduced an innovative customization tool that gives organizations the control they needed, without requiring coding, while still being able to take advantage of the latest and greatest Astea Alliance feature updates. With Astea Alliance 12.0, there are added capabilities to give non-technical users even more “do it yourself” tools, while Astea’s framework actively governs these customizations making it easy to see what is custom and what is standard.
• Drive Proactive Support and Continuous Process Improvement – With Astea Alliance 12.0, there are more decision making visualization tools accessible from any device, to easily and quickly leverage insightful information for optimal process improvements, productivity and customer satisfaction. 
• Easily Manage and Support a Company’s Entire Service Ecosystem – When it comes to optimizing a company’s service ecosystem, visibility and control become mission critical requirements to manage and track all of the people, internal and external to the organization, and processes that have an impact on the overall service experience for the customer. Astea has added a new customer satisfaction tracking capability to make it easy to collect as well review customer feedback at any time. Additionally, Astea continues to add enhancements to its scheduling optimization solution, leveraging the latest Microsoft technologies, to ensure optimal operational performance. Further enhancements have also been made in the area of Astea’s Third Party Vendor Management, Contracts, Logistics, and Professional Services Automation (Projects). 

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance’s modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. For more information, visit www.astea.com.