DLI 8300 Forms Foundation Of Field Service Solution For Nationwide Satellite TV Provider

In the cut-throat world of pay television providers, the ability to reduce costs and increase worker productivity while improving customer satisfaction is like hitting the trifecta. But that is precisely what resulted when one of the nation’s largest direct-broadcast satellite TV providers rolled out more than 5000 DLI 8300s as part of their field service mobility solution.

All this and more could only be achieved through real-time capture of and access to job-specific data, both to and from the field.

While laptops provided ample processing power and screen real estate, they were bulky, expensive and lacked many of the data capture functionalities the project required. Handhelds left the project managers wanting for both increased screen size and a more complete list of features. Neither laptops nor handhelds transitioned terribly well in and out of the installation vehicles.

Viewing and adding installation notes and managing work orders is accomplished more easily via the DLI 8300’s industrial-strength touch screen, further speeding the installation process. Finally, the ability for technicians to update and report their status in real time – from almost anywhere – resulted in more timely installation appointments, a tangible customer service and satisfaction advantage.