Wireless Mobility Expense Optimization

Used with permission from AberdeenGroup. AberdeenGroup is the leading provider of fact-based research focused on the global technology-driven value chain. For additional information, please visit www.aberdeen.com.

Aberdeen Group found 73% of enterprises surveyed are implementing or have programs for wireless expense management. These programs address escalating spending with carriers and rising support costs for wireless mobility. The findings from this report are drawn from a survey of 221 organizations. Ninety percent of survey respondents plan for increases in use of smart devices. These devices allow workers to conduct business anywhere through wireless access to the corporate network, email, software applications, and sensitive corporate data stored on devices. Best-in- Class spend two times less to support their mobile workers compared to all others, despite the fact that they have 21% more devices. They do this, in part, by controlling the mix of smart devices and cell phones.

Aberdeen used three key performance criteria to distinguish Best-in-Class from all other organizations. These include:

• Best-in-Class require two times fewer FTEs to manage device fulfillment and help desk support of mobile workers (normalized by number of mobile users) compared to Laggards.
• Best-in-Class spend on average $72.40 per user per month compared to $124.5 for all others.
• Best-in-Class proactively manage 97% of their wireless expenses compared to 20% for Laggards.