Vectren Corporation Consolidates Key Mobile Workforce Management Tasks On A Solution Based Upon The ViryaNet G4 Platform
Vectren to realize vision of centralized scheduling and dispatch operations for all work on a single platform
ViryaNet Limited, a leading provider of mobile workforce management solutions that optimize the full cycle of scheduling and dispatch processes for field service management, announced recently a major expansion with Vectren Energy Delivery (Vectren). Vectren is a gas and electric utility serving more than one million customers in Indiana and Ohio.
Vectren has been using the ViryaNet mobile workforce management solution, for their short cycle service work for more than five years.
"The ViryaNet product has allowed us to truly optimize our service workforce and accommodate the complexity of break-in emergency work," explained Rick Schach, Vectren's vice president of energy delivery. "Vectren's scheduling operations have historically been divided into three silos; service, construction and outage, each with its own work orders and its own method of optimizing and scheduling those orders. Our focus now is getting all work onto a single platform and apply the same optimization concepts for our construction, maintenance and compliance workforce."
In the first phase of this major project, ViryaNet will implement the G4 version of its mobile workforce management solution for Vectren's construction, maintenance and compliance work. Phase two of the project will focus on consolidating the various Vectren scheduling and mobile platforms onto the ViryaNet G4 technology. When phase two is complete, Vectren will have a single mobile workforce management solution and perform all scheduling and optimization on one powerful platform. The new implementation more than doubles Vectren's field service crews being scheduled by ViryaNet technology.
"Consolidating the information systems that manage the variety of field service operations has been contemplated in our industry for some time, but the vendor's products were not there" explained Dan Bugher, Vectren's vice president of information technology and customer service. "Like so many others, we have multiple mobile technology platforms. We spent significant time shaping our mobile strategy to align with our future business needs. The ViryaNet technology was the best choice to consolidate platforms and reduce the complexity. This integrated platform supports long cycle, short cycle and 'break-in' work and will allow Vectren to improve our responsiveness to customer needs and provide new field technology such as advanced mapping and redlining.
"Being chosen as the best solution to consolidate platforms is part of a positive trend we have seen among other large clients," said Jeff Oskin, president of ViryaNet. "This, coupled with the fact that Vectren has used our mobile workforce management software for short cycle work and has chosen to expand into long cycle and more complex work, is a great vote of confidence in the ViryaNet G4 mobile workforce management solution.
Vectren has been using the ViryaNet technology since 2004 when it was first sold by a ViryaNet partner. While attending the recent ViryaVision 2010 customer-partner conference that highlighted "operational excellence," Vectren was able to hear first hand from ViryaNet and other ViryaNet customers the realities of a centralizing scheduling and dispatch operation for all work. As a result of their exposure during this event, they decided to consolidate efforts under the ViryaNet G4 technology.
About Vectren
Vectren Corporation is an energy holding company headquartered in Evansville, Ind. Vectren's energy delivery subsidiaries provide gas and/or electricity to more than one million customers in adjoining service territories that cover nearly two-thirds of Indiana and west central Ohio. Vectren's nonutility subsidiaries and affiliates currently offer energy-related products and services to customers throughout the Midwest and Southeast. These include gas marketing and related services; coal production and sales; and energy infrastructure services.For more information, visit: www.vectren.com.
About ViryaNet
ViryaNet provides packaged industry solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in operational excellence. ViryaNet's field service management software solutions specialize in the functions of scheduling and dispatching resources and enabling mobile field communication. Embedding industry best practices and utilizing a powerful workflow engine, web architecture, and visibility suite, the ViryaNet solutions allow companies to outperform their competition, better the customer experience, improve financial performance, and address regulatory compliance. ViryaNet possesses a 22-year history in the field service space, a vast number of customers across a variety of industries, and strong partnerships with leading platform and system integration companies. Headquartered in Southborough, MA, ViryaNet enjoys a worldwide presence with offices and customers located in North America, Europe, and the Pacific Rim. For more information, visit: www.viryanet.com
SOURCE: ViryaNet Limited