M2M & Remote Monitoring White Papers

  1. The Total Economic Impact™ Of Salesforce Field Service Management 2/9/2022

    To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with years of experience using FSM. Prior to the investment, interviewees struggled with coordinating disparate manual and legacy point solutions across siloed departments and sites. Prior solutions and processes were disconnected and unable to provide real-time data, which ultimately created frustrating customer experiences. Interviewees needed a more proactive approach that would enable them to optimize, grow, and transform their field service operations.

  2. IDC Analyst Connection: Evolution Of The Service Experience: The Aftermarket Becomes The Driver Of Differentiation And Value 2/8/2022

    Service can play a more critical role in the relationship between an organization and its customers. Historically an afterthought, the service experience must drive differentiation, new revenue streams, and value.

  3. How Home Service Organizations Can Build An Industry-Leading Customer Experience 1/28/2022

    Field service organizations have pursued a range of technology implementations over the past years, but some of the most groundbreaking solutions have resulted in specific benefits.

  4. Making Sense Of Field Service Knowledge And Collaboration 1/27/2022

    What is field service knowledge and collaboration? Equip your service team with the information and support they need to assist customers anytime, anywhere.

  5. Three Key Ingredients For Outcome-Based Service Excellence 1/27/2022

    There’s a major shift happening across manufacturing service organizations. While cost savings and operational efficiencies are still top benefits, companies are generating new revenue from service agents’ up-selling/cross-selling products and subscriptions.

  6. Making Sense Of Proactive Maintenance In Field Service 1/27/2022

    Reduce downtime and win customer loyalty. 

  7. Making Sense Of Optimization In Field Service 1/27/2022

    When field service exceeds expectations, your customers—and your bottom line—benefit.

  8. The Operations Guide To Connected Devices 1/27/2022

    How you can enact real change with technology adoption, customer satisfaction, and pioneer a more proactive maintenance model.

  9. What's Next In Field Service 1/27/2022

    The shift from reactive cost center to proactive profit center.

  10. The State Of Deskless Work: Q4 2021 Research Report 1/24/2022

    Unlocking Deskless Productivity By Overcoming the Autonomy and Empowerment Barriers.