M2M & Remote Monitoring White Papers

  1. Advancing Maintenance Strategies: The Role Of Intelligent Content 3/29/2023

    There are advantages of a modernized approach to content management to digitalize and transform the field service experience and to support proactive condition-based maintenance approaches.

  2. 5 KPIs Service Leaders Need To Measure In 2023 2/8/2023

    Companies need tried-and-tested ways to see beyond traditional KPIs to understand the full picture. What if there were more accurate metrics – ones that offered a far more holistic view of your business’ performance and customer experience?

  3. Delivering Mission-Critical Services Cost-Effectively 2/7/2023

    This paper examines the time-sensitive and technical nature of managed services, including technology's vital role in helping you deliver on your commitments while supporting a profitable business model.

  4. Smart Meter Rollout: Intelligent Solutions For Legacy Challenges 1/25/2023

    With climate change increasing the risk and severity of droughts in the UK and high energy costs forecast to continue into 2023 and beyond, the need for customers to understand and take control of their water and energy consumption has never been greater.

  5. AI Is The Future Of Field Service Management 12/2/2022

    Artificial intelligence is the future of field service management, and forward-looking organizations must invest in the technology to remain competitive in an increasingly challenging environment.

  6. CTRL-ALT-DELETE: Time To Reboot Field Service? 11/22/2022

    As field service arrives in a new era of growing challenges and exciting possibilities, the move away from legacy systems is becoming essential.

  7. Field Service Vision Report 2023 11/21/2022

    Over the last 15 years, the proliferation of smart devices has reshaped our society. Among their most profound changes, has been the introduction of vision to nearly every interaction and engagement.

  8. The 2023 Service Intelligence Benchmark Report 11/17/2022

    Economic uncertainty and rising costs are affecting every part of service. Here’s how to set your organization up for success. It’s time to reevaluate the ways you measure success, focus on costs in your control, and invest in the right tools to deliver exceptional and data-driven CX.

  9. How Can Manufacturers Get The Most Out Of Assets? 10/21/2022

    Give your team full visibility into every asset... Today it’s more important than ever to stay ahead of every challenge. In this report, you’ll learn how streamlined asset management can help find new revenue, improve customer outcomes, and more.

  10. Has Your Service Organization Already Embarked On Its Servitization Journey 10/5/2022

    Each year, Strategies For Growth (SFGSM) conducts a series of Benchmark and Custom Surveys among its outreach community of more than 20,000 global services professionals. Total responses for the 2019 Servitization Journey Benchmark Survey, conducted in June/July, 2019, are 174, and it is among this respondent base upon which the survey analysis is based.