M2M & Remote Monitoring Case Studies

81. Australian State Government Of Queensland Partners With Technology Firm To Create A Mobile App To Report Crocodile Sightings 3/2/2021

    Switching from an old-fashioned and time-consuming process to report sightings of crocodiles in Queensland was enabled by the use of mobile apps that supported near real-time reporting by residents and tourists to authorities. Using the new streamlined digital reporting system, rangers are better able to make decisions and manage crocodile sighting responses.  

82. Hartwig Turns To Fieldpoint For Mobility And Ease of Use 2/26/2021

    When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.

83. How No-Code Delivers On Its Promise: Powerful Apps For The Field Created Blazingly Fast 2/22/2021

    When Tata Medical and Diagnostics (TataMD) needed to deliver COVID-19 testing to the people of India in a short amount of time, they knew they needed a technology solution that not only delivered the necessary functionality but also could adjust and scale quickly. 

84. How One Manufacturer Put Out The Fire On Its Burning ERP Platform 2/22/2021

    C&C Power, Inc. identified that it was on a burning platform which was getting in the way of being able to make essential business changes. This is the story of how the company achieved a reduction in stock-outs by 25 percent thanks to real (not general) materials requirements planning (MRP) functionality, reduced the impact on processes associated with design changes after orders are released to manufacturing, and achieved faster order turn time and a hugely improved customer experience.

85. BUNN - From Service Center To Profit Center 2/4/2021

    How Help Lightning Helped BUNN Turn Field Service into a Profit Center.

86. The RICOH Way - Innovation In Merged Reality Service Delivery 2/4/2021

    How Ricoh’s teams of technicians and experts aligned Help Lightning with their successful, service-focused digital transformation.

87. Touchless Service Guide 2/4/2021

    At the outset of the COVID-19 pandemic, few companies were prepared for the impact. Only 12% of 1,500 respondents surveyed by Gartner in March 2020 believed their business was highly prepared for the new realities of COVID-19. During the height of the pandemic, shelter in place orders, travel bans, and facility-wide lockdowns made the provision of field service extremely difficult. According to a study published by TSIA in April 2020, nearly three quarters (78%) of Field Service Organizations (FSOs) had either eliminated or restricted onsite field service dispatches in response to Covid-19 restrictions. Almost half (47%) of the companies surveyed renegotiated their Service Level Agreements(SLAs) with customers.

88. Forward-Thinking Firms Build Their Business Around Service 1/19/2021

    Carlsberg’s service business provides installation, repair, and maintenance to its customers in the hospitality industry and is tasked with seeking ways to deliver precise consistency as well as continually finding ways to differentiate itself. To meet these demands, Carlsberg has recently deployed IFS to support its service and asset management operations.

89. Carlsberg's Recipe For Brewing Service Excellence 12/2/2020

    Carlsberg’s service business provides installation, repair, and maintenance to its customers in the hospitality industry and is tasked with seeking ways to deliver precise consistency as well as continually finding ways to differentiate itself. To meet these demands, the company is harnessing the power of today’s digital tools in a variety of ways

90. Waibel Unifies Their HVAC Services With A New Field Service Software Solution 10/26/2020

    Waibel Energy Systems, a mechanical HVAC services company operating out of Dayton, Ohio, has been providing quality HVAC installation and repair services for over 50 years with the goal to deliver the best equipment, support, and service possible. Waibel services existing equipment through service contracts and preventative maintenance agreements provide energy management and building automation solutions, as well as develops, implements, installs and supports HVAC and advanced building systems.