M2M & Remote Monitoring Case Studies

  1. HP Uses Artificial Intelligence To Transform Its Customers' Service And Experience 5/10/2021

    HP gets more than 600 million contacts regarding technical support a year, and the company tries to make each of these experiences satisfying to the customer. To make its self-support and customer support center better, HP created a virtual agent using the Microsoft Dynamic 365 AI solution for customer service. Customers are now able to interact informally with the assistant to troubleshoot common issues, help the team use the Microsoft AI solution, with instant access to various kinds of information regarding problem solutions, and, also, have the company gain a better understanding of the most frequent problems customers face.

  2. Cutting Edge Technologies Provide Game Changer For Automotive Icon Mercedes-Benz 5/10/2021

    A global icon in the automotive industry, Mercedes-Benz is committed to delivering the ultimate customer experience―not only in the design and production of superior vehicles, but in industry-leading service. To help achieve this goal, the company choose Microsoft HoloLens 2 and Dynamics 365 Remote Assist technologies to improve service technician efficiency, reduce time to problem resolution, and reduce the cost and environmental impact of service-related travel.

  3. Scaling Up to Deliver Exceptional Service 4/28/2021

    Smart Care Equipment Solutions is the largest independent provider of commercial kitchen repair in the United States. In order to meet the challenges of the changing expectations of service delivery, they decided to employ a new field service management solution. They began their search for more modern technology with clarity on three primary objectives: delivering a more modern and consistent customer experience, improving optimization of its resources, and investing in technology that would enable the company to scale service delivery as it grows both organically and through acquisition. To meet these needs, they chose IFS.

  4. InterPro's EZMaxMobile Helps CMU Reduce Data Entry Time By 92 Percent, Move To 100 Percent Electronic Work Logs 4/14/2021

    Providing mobile access to Maximo boosts team efficiency, leads to better record keeping.

  5. Black & Veatch's Field And Workforce Management Transformation 4/6/2021

    Black & Veatch’s (B&V) clients include large telecom companies with hundreds, even thousands of technicians who install and repair equipment on a daily basis, to leading satellite companies that provide complex tracking of ship fleets. Due to advancements in connectivity, large infrastructure projects and field teams are becoming highly distributed and B&V wanted to take a proactive approach to ensuring real-time visibility into its workforce. “We want to be proactive about the future of work because this is where things are headed. The more tech savvy our workforce is, the better positioned our workforce is,” said Barbie Bigelow, former CIO at B&V.

  6. Naylor Automates Preventative Maintenance And Increases Service Visibility 3/30/2021

    Data entry was slowing down the service process for Naylor, a commercial and industrial HVAC company based out of Oakville, Ontario, as every step of delivering service required manual data input. Work orders from their contracts had to be manually prepared each month, technicians had to fill out paperwork and fax it back to the office where a data entry team would put the data into their system, and invoices had to be manually checked to ensure the proper hours and billing information was attached.

  7. Massachusetts DCR Improves Efficiency By 50% With Survey Solution 3/16/2021

    See how one ArcGIS Survey123 customer improved their efficiency by 50% in this interview.

  8. Oil & Gas Producer TAQA North Chooses InterPro's EZMaxMobile To Identify And Correct Hazardous Conditions In The Moment 3/15/2021

    Safety incident reporting increased 100 percent within one month.

  9. Harnessing The Power Of GIS To Improve Customer Service 3/2/2021

    Learn how White House Utility District, Tennessee’s largest water provider, adapted during COVID-19 to a new service model that ultimately delivered better customer service while also protecting customers and employees.

  10. Modernizing Stormwater Permit Inspections With Mobile Applications 3/2/2021

    In Collierville, Tennessee, stormwater inspections relied on manually transcribing data from paper-based forms into a digitally managed database. When updates to the database form were needed, no one knew how to fix it, and the budget wouldn’t support hiring someone. An easy-to-use mobile data collection app supported a digital transformation of the inspection workflow, saving time, boosting data accuracy, and reducing inspection times more than 50 percent.