Articles & Reviews
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Field Mobility 2017: A Look At The Year Ahead
12/22/2016
Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.
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Technology Trends For Today's Field Service Workforce
11/28/2016
The path to growing a sustainable service business has changed. It’s no longer sufficient to have the quickest service response or highest first-time fix rates. As consumers increasingly look for Best-in-Class response time or first-time fix, Best-in-Class organizations are empowering their field service personnel with the right technologies today.
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Empowering Mobile Workers Drives Field Service Excellence
11/1/2016
The path to growing a sustainable service business has changed. New research suggests that best-in-class service organizations can better orchestrate mission-critical field processes for today’s demanding customers by unlocking the potential of the right connected technologies today.
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Process Reviews Drive Better Business Performance
8/22/2016
As service organizations increasingly focus on customer satisfaction and revenue, research insights suggest that reviewing current field processes to support better resolution rates is a key first step to better bottom line performance.
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Feeling The Connection - Boosting Customer Experience With Field Mobility
8/9/2016
Consumers continue to demand greater levels of customer support, interaction and responsiveness from logistics providers and service companies than ever before. With one bad experience, a customer may never return. The future success of these companies hinges on their ability to evolve their customer service delivery to meet changing customer demands.
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Key Trends Shaping The Future Of Field Service
7/12/2016
With customer satisfaction the top metric for success in field service, leading organizations are increasingly equipping their teams with insights to make revenue-generating decisions in real-time.
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Strategic Insights Into Selecting The Operating System That Best Meets Your Long-Term Business Vision
10/27/2015
The most used and most widely supported mobile operating system for enterprise operations – Windows ® Embedded Handheld 6.5 (WEH 6.5) – is nearing its end of life and there is no clear-cut migration path for the millions of business users that depend on it.
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Innovating With Proven Technology To Get Ahead In T&L
6/4/2015
Nearly all transportation and distribution companies in a market pay similar fuel prices, share the same roads, and are governed by similar laws. So why are some far more successful? Winning T&L companies don’t rely on cyclical business conditions: They can profit in any conditions due to differentiation in either services or underlying processes.
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How To Use Mobile Payment Collection Technology To Boost Profitability
4/28/2015
Businesses can make an immediate improvement to their profitability by having their field teams collect payment in the field.
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The Perfect Service Visit – Optimizing The Customer Value Equation
7/16/2014
In Q1 of 2014 Honeywell Scanning & Mobility collaborated with The Service Council to survey 260 field service operations leaders around the world.[1] The impetus of the survey was to see how these leaders were executing on the primary points of business focus uncovered in mid-2013 research done by The Service Council. In that research, respondents indicated that revenue growth was the top priority focus and driving revenue growth at the point of service was the top strategic challenge for 2014.