field-technologies-hardware-whitepapers

81. The Service Model Evolution 8/12/2021

    Today’s field service teams are very different than teams of the past in terms of how they’re formed, how they operate, their everyday responsibilities and more. Advances in technology, travel and society fueled this evolution for decades. Then, after the dot-com boom and the economic downturn of 2008, more changes occurred when organizations of all kinds earnestly challenged themselves to do more with less. Most recently, the COVID-19 pandemic hit and everything changed again; in many ways, we’re still in the midst of assessing how our world is different than before and how teams need to evolve to streamline operations and best serve customers and end-users.

82. How Augmented Reality Is Changing The Way Energy And Utility Work Is Done 8/10/2021

    Regular maintenance of Energy and Utilities equipment is critical to keep communities running and functioning. Field Service for electric and water Utilities is often found in remote locations making inspections, maintenance, and support challenging for lone or new technicians who are responsible. For the technician to receive information promptly while still being safe and conducting tasks efficiently, virtual collaboration tools combined with Augmented Reality prove to be extremely helpful.

83. How Augmented Reality Is Innovating Field Service In The Rail Industry 8/10/2021

    Combining Augmented Reality and Artificial Intelligence reshapes the way technicians in the rail industry perform their tasks, providing them with real-time information and vocal commands for hands-free operativity.

84. How Augmented, Mixed And Virtual Reality Can Reshape Industrial Manufacturing 8/10/2021

    The rapid deployment of supporting technology and the fall in prices of wearable devices are contributing to the spread of Augmented, Mixed and Virtual Reality-based solutions, now expected to be a “can’t-live-without tech” for every company in the field of Industrial Manufacturing.

85. How Augmented, Mixed And Virtual Reality Can Reshape The Oil & Gas Industry 8/10/2021

    The Oil and Gas industry helps to keep the world running, and as such requires digital tools to make sure that workers are safe and efficient when providing maintenance on all associated equipment. Oil and Gas equipment and sites are often found in remote locations making inspections, maintenance, and support challenging for lone and or new technicians who are responsible. To better support technicians, digital tools like Augmented Reality can provide real-time, hands-free information in the form of digital work instructions, virtual training, and remote collaboration

86. Equip Mobile Workers With Connected Data 8/6/2021

    Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service as a way to build revenue. They see their fieldservice workforce as onsite experts and brand advocates who can deliver an outstanding customer experience (CX) that strengthens the customer relationship.

87. 5 Benefits Of Enabling Real-time Collaboration In Field Services 8/3/2021

    Field technician are often times the face of your organization – their work can’t be taken lightly. Before field technicians enter a customer’s home or business premises, they need to be appropriately trained and enabled. Technicians should be equipped to have insightful and productive conversation with the end customers. Service organizations need to fully support their field technicians, giving them all they need to deliver outstanding customer service and solve issues as efficiently and quickly as possible.

88. A Complete Construction Platform: Fieldpoint's Integration With CMiC 7/29/2021

    Today’s enterprise-level construction companies need more than just a project management and accounting system. They need a fully integrated field service software and construction accounting system that creates a construction platform designed to handle the most extensive projects imaginable.

89. THE FUTURE IS NOW: Why Third-Party Workforces Are No Longer An Option 7/12/2021

    Over the past several years the trend towards using third-party workforces has become a popular topic. A simple Google search results in a plethora of analyst papers and blog posts on the topic. But that trend has now become a reality. This year it is expected that 40% of field service work will be performed by third-party technicians. Innovative technologies such as augmented reality, mobile devices, and the Internet of Things (IoT) have driven manufacturers to adopt a more gig- or contractor-based business model.

90. Supporting The End-to-End Customer Journey By Providing Seamless Service & Support 7/12/2021

    In today's technically savvy world, consumers are increasingly demanding fast fixes and self-service capabilities. It is more imperative than ever to provide your customers with a seamless Customer Journey.