field-technologies-hardware-whitepapers

41. How Subcontractors Play A Vital Role In The Service Industry 5/24/2022

    Subcontractors play a vital role within service organizations. They supplement our existing workforce to accommodate time-sensitive projects, provide coverage in low-density regions, unexpected emergencies, and—more frequently in our post-pandemic world—fill the worker gap left by the global skills shortage. Research indicates 44% of workforce spend is now on the external workforce.

42. Context Is Everything: Embracing The Benefits Of Mobility Without Sweating The Risks 5/23/2022

    The potential benefits of enhanced mobility in the workplace are becoming more and more clear, from streamlined communications to significant boosts in overall productivity. But for many organizations, the anticipated risks to employee safety and data security posed by mobile device usage can often slow the overall digital transformation of the business. This understandable reluctance raises an important question: What if these risks could be reliably mitigated through the situation-based management of mobile devices, providing organizations with the confidence and reassurance necessary to embrace mobility to the fullest?

43. The Connected Workforce: What Workers Want To See More (And Less) Of In 2022 5/23/2022

    The joint forces of technology revolutionizing work and the pandemic driving many of us out of traditional workplaces has meant businesses are going digital faster and in more varied ways than ever. Add to that an upcoming federal infrastructure investment that will drastically expand broadband access, and you have the perfect script for a technology hero story.

44. Forrester: The Total Economic Impact Of TRUCE Software 5/23/2022

    Cost Savings And Business Benefits Enabled By Contextual Mobile Device Management.

45. How To Attract High Performing Field Service Techs And Digital Workers 5/2/2022

    Attracting the right people is hard enough. But attracting high quality talent during a global skills shortage is even more difficult, especially for the elusive field service technician—a role that continues to rank in the top five most challenging positions to fill. Regardless of the cause, finding the best candidate, extending an offer, and retaining this valuable resource is critical to the business.

46. Facilities Management: Top 4 Ways To Optimize Service Operations 5/2/2022

    The global Facilities Management industry is growing, but shrinking real estate footprints, the drive towards sustainability, and changing customer expectations can affect your bottom line.

47. Maximizing Mobile: 5 Field Service Challenges To Tackle With Your Mobile App And Platform 5/2/2022

    Field service organizations (FSOs) are facing end-to-end pressure—from the back-end operations to the front- end interactions with customers. But most FSOs lack the resources to keep up with demands that are rising at every point along this spectrum. Where should they make changes?

48. 2022 State Of The Customer Journey 4/7/2022

    While only a few brands are raising the customer experience (CX) bar high enough for delighted customers everywhere, this has become a battleground for growth in every company, regardless of industry. Here’s the catch, though: the bar isn’t rising the same height for everyone. Some industries face a greater risk of disruption than others. 2022 will push some brands further than others to reinvent how they engage customers, and in ways that includes the recommendations in this report.

49. The Next Field Service Transformation For Communications Service Providers 3/31/2022

    Does your digital field service have a human touch? Dial up customer service with more connected people. A recent report from Worldwide Business Research and Salesforce highlights how the communications industry can combine digital with a human touch.

50. Customer-Centric Utilities Put Their Field Service Teams First 3/31/2022

    Field service is essential to the customer experience. A new study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centric objectives? 76% of utility executives said it was either extremely important or very important to their efforts. So how do you empower your field service team?