field-technologies-hardware-whitepapers

31. The Service Business Growth Model For B2B Manufacturers 7/22/2022

    We recently benchmarked the financial performance of 120 B2B industrial manufacturing companies with considerable service revenues. The manufacturers operate in different industries and sell industrial machinery, equipment, or medical equipment. We looked primarily at key financial performance indicators and we statistically validated the quality of the data to make sure it was comparable, irrespective of the products they sell and markets they serve.

32. Selecting The Right IT Solution To Support B2B Manufacturing Services 7/22/2022

    In today’s dynamic market, quick and efficient organizational transformations are needed more than ever. Having realized the need for a change, industrial companies, especially manufacturers, are increasingly growing predictive and proactive customer-business related services. Yet many manufacturers struggle and are unsure of where and how to start.

33. The 2022 State Of Deskless Work Report 7/18/2022

    Where did you work from today? What about yesterday? Last month? Like many employees in the U.S., your answer probably changes week to week. The past two years of distributed work and accelerated digital transformation have changed work for the better. 

34. How To Attract High Performing Field Service Techs And Digital Workers 7/6/2022

    Attracting the right people is hard enough. But attracting high quality talent during a global skills shortage is even more difficult, especially for the elusive field service technician—a role that continues to rank in the top five most challenging positions to fill. Regardless of the cause, finding the best candidate, extending an offer, and retaining this valuable resource is critical to the business.

35. Reshaping Customer Experience For The Real And Virtual Fields 7/1/2022

    The consumerization of IT has increased customer and employee expectations for easy and transparent field service delivery. Field service management (FSM) software helps to coordinate the complex logistics — including parts, warranties, and customer and staff schedules — integral to installing and repairing products in the field or in service centers. At the same time, advances in areas such as Internet of Things (IoT) and augmented and virtual reality (AR/VR) are enabling entirely new models for service delivery. In this Market Overview, Constellation Research evaluates the advanced FSM capabilities and market forces and factors impacting the priorities and needs of large enterprises.

36. Modernize Manufacturing Ops With Connected Field Service 6/24/2022

    Streamline and enhance profitability by connecting OT and IT.

37. Facilitating Effective Self-Service And Superior CX through Remote Visual Assistance 6/2/2022

    The need to fulfill customer demands for rapid response and quick resolution are the leading reasons many companies have implemented Self-Service models. Fortunately, consumers in various industry sectors have become more savvy, self-reliant, and competent to initiate and resolve service requests independently or through guidance and assistance from a remote expert. To some extent, a more competent and more engaged customer base has made Self-Service a viable option.

38. The Secret To Customer Experience? Focus On Your Employees 5/31/2022

    Smart organizations know that creating an employee experience that drives a positive customer experience is key to succeeding in a competitive marketplace. In a world of social media, apps, and viral communication, delivering superior customer service has never been more crucial to your business. With technology, the complaints of unhappy customers aren’t limited to a single manager or supervisor. Instead, a bad customer experience can be communicated and spread worldwide in a single click. 

39. Time And Attendance Strategies For The Modern, Multigenerational Workforce 5/31/2022

    How can you move beyond yesterday’s solutions for more effective workforce management? No matter where they fall on the workforce management technology adoption curve, organizations can realize greater value by automating and integrating additional workforce processes. 

40. The Utility Of The Future - Embracing Diversification And New Business Models 5/25/2022

    Energy Generators and Transmission and Distribution companies face a landscape experiencing unprecedented change. By 2040, global demand for energy will have risen by 30%. At the same time, the shift to renewable network generation, coupled with distributed local and domestic generation from solar and wind, is transforming demand profiles. To survive, utilities must embrace diversification, new business models and achieve, with the right operational visibility, asset management strategy, and a service-centric mindset.