Downloads

  1. Before You Consider A Technology Upgrade, Be Sure You Need To: How To Maximize Your Aging Technology
    9/22/2017

    Many organizations that have implemented field service management (FSM) solutions now have a dilemma. Recent advances in technology — in terms of platforms, software, and hardware — have caused these organizations that had originally gained a competitive advantage, to risk being left behind. It’s not just the advancement of technology; the focus for many field service organizations has changed due to consumers ever-increasing expectations, and the deregulation of certain industries.

  2. Shop Smarter: How To Effectively Map Out Your Next Mobility Project
    9/22/2017

    Buying mobile technology for use in a professional work environment is very different from buying a device for personal use. Sifting through the multitude of mobile device variations is far from simple. But, it’s not impossible. Even better, you don’t need extensive IT resources to source an effective mobility solution. You just need to know how to evaluate and buy mobile devices the right way for your environment: the professional way. That is why this webinar is a win-win, and exactly what you need to boost your credibility with colleagues, customers, and C-level executives alike.

  3. What Field Technicians Want
    9/19/2017

    Ask any professional what they want more of in their work, and they’ll tell you: satisfaction. They want to work with the smartest people on the most challenging problems using the best tools.

  4. Mobile-Enabling Field Service Teams For Immediate Financial Impact
    9/1/2017

    When we think about field service professionals, they are everywhere. They work in utilities (such as power generation), communications (including cable and satellite TV, internet, or mobile operators), construction, and a host of other industries. Field service teams are a key part of the business, responsible for the creation, maintenance and/or activation of your products and services. To a large degree, these professionals work at the mercy of paper-laden (pen, paper, clipboards, forms, etc.) and time-consuming processes to perform their duties – from delivery drop-offs to installation and on-boarding. Data quality problems are commonplace and processes take too long, impacting productivity, billing and budgets, bottom-line revenue, and compliance reporting.

  5. Field Services Mobility Use Case Guide: Top Micro Apps To Improve Customer Experience And Operational Efficiency
    8/31/2017

    Heightened customer expectations and the growing reliance on third-party contractors have increased the demand for field organizations to operate more efficiently and effectively than ever.

  6. Brochure: Capriza
    8/31/2017

    Capriza transforms businesses to mobile, by simplifying and mobile-enabling the most critical workflows from any existing business application (e.g. SAP, Oracle, Salesforce, or custom built), delivered securely to any mobile device.

  7. Capriza
    8/31/2017

    Capriza transforms businesses to mobile, by simplifying and mobile-enabling the most critical workflows from any existing business application (e.g. SAP, Oracle, Salesforce, or custom built), delivered securely to any mobile device.

  8. Stratecast Report On Field Force Optimization
    8/29/2017

    Field service operations is the backbone of all facilities-based communications service providers (CSPs). The effort to streamline this function has been constant since the first networks, more than a century ago. Over time, service providers found efficiencies through wireless communications. First, through the early two-way radio dispatch systems in the late 1940s; then, the first data dispatch computers of the 1970s. Mobile data handsets in the 1990s were followed by today’s high-speed, high-definition tablets. Through the software in them, and processes behind them, both have improved how quickly technicians respond, and how well-prepared they are when they arrive on the job site. CSPs must keep with tradition and endeavor to take field service operations to the next level, for three important reasons.

  9. Tier One North American Cable Provider Delivers Game-Changing Customer Experience By Optimizing Field Technician Resources
    8/29/2017

    What if you could deliver a superior customer experience while creating an opportunity to generate $4.6 million in new annual revenue or lower costs by $650,000 per month? A Tier One North American cable provider achieved these results in one of its key regions by focusing on a critical part of the customer experience: optimizing its 7,000 field technicians to better respond to the constant shifts in schedules so that fewer were left unfilled each day.

  10. Datasheet: Workforce Express
    8/29/2017

    Supporting connected customers in a digital world requires agility and speed. Meet customer demands and operational demands with CSG Workforce Express, the communication industry’s leading field service management platform. CSG Workforce Express accounts for all factors that impact field service in a given day, improving the customer experience and significantly empowering field resources to support the connected customers’ needs.