Downloads

  1. How Digital Transformation Is Reshaping The Enterprise Service Industry
    2/22/2017

    Digital transformation has moved the service sector from the periphery of enterprise operations (i.e., a necessary cost of doing business) to an increasingly pivotal role as a profit center, revenue stream and competitive differentiator in terms of customer satisfaction. How?

  2. Servitization: Preparing The Manufacturing Industry For What’s Next
    2/22/2017

    Some of the main drivers behind servitization are growing competition at the local and global levels and the commoditization of products. Margins are being squeezed, so new revenue streams are required. Instead of accepting the ‘received wisdom’ that competitiveness can only be achieved by offering cheaper, faster or better products, manufacturers are increasingly seeing themselves as service providers, offering total solutions rather than just products.

  3. IFS Field Service Management Enables Spencer Technologies For Success
    2/22/2017

    For almost 40 years, Spencer Technologies has focused on supporting retail stores and multi-site organizations deliver innovative solutions. IFS Field Service Management has helped Spencer meet its logistical challenges by providing a flexible solution to manage the service needs of its client base.

  4. Servitization: How It’s Fueling Change In The Oil And Gas Industry
    2/22/2017

    The concept of servitization is not a new phenomenon. The term was formally defined in the 1980s, but its essence— bundling service packages with products to add value— goes back several decades earlier. Recently, servitization has come to the fore as a shaping force in the oil and gas industry. For companies looking to add innovative service and asset management capabilities to their offerings, the benefits are straightforward.

  5. Vehicle-Installed ELD vs. BYOD: Which Is Best For Your Business?
    2/15/2017

    The ELD Mandate is official and you will soon need an HOS solution. Before you do that, you first need to decide which method of obtaining E-logs is the best fit.

  6. Seven Practical Steps For Mobilizing Workforce Management
    2/14/2017

    Today, there are more mobile devices in circulation than the total global population and enterprises can see this as a key channel for engaging with customers and employees. Fortunately, mobility can lead to positive returns and more efficient business practices for many enterprises. The benefits can be numerous for companies taking a mobile-centric approach to workforce management (WFM), and especially for those companies with field employees ranging in roles from sales and customer service to maintenance and production.

  7. Gazing Into The Crystal Ball: A Look At The Future Of Mobile Print
    2/13/2017

    This time of year is traditionally one of reflection on the past and contemplation of the next 365 days ‘round the sun. It’s especially a useful time to get out the figurative crystal ball to consider current and rising trends, and see where the future lies.

  8. Corry Micronics Product Catalog
    2/10/2017

    Corry Micronics, located in northwestern Pennsylvania, has been producing feedthru capacitors and radio frequency interference (RFI) filters since 1970. The company was originally established in response to the needs of the United States Department of Defense. Today, Corry Micronics manufactures RF and microwave components and assemblies, including RF filters, power amplifiers, and RF switches. 

  9. Virtual And Augmented Reality ‘Check’ - The Intersection Of Field Service And Innovation
    2/9/2017

    Every company knows that experimenting with new technology is critical to keep pace with today’s competitive market. But with $1.7 billion of investments pouring in across both virtual reality (VR) and augmented reality (AR) over the last year, and technology giants unable to agree on which technology will be the “next big thing,” how are companies to decide which technology will best meet their needs? First, it’s important to consider how each technology would impact your bottom line — whether through time-savings or improved customer experience; after all, new technology should enhance the tools already on hand. Below are some ways VR and AR technology can improve standard operating procedures at forward-thinking organizations.

  10. BioTek Instruments Accelerates Field Operations With Mobile Communication Platform
    2/2/2017

    Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.