1. Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video

    The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.

  2. Making Your Loading Operations Smarter And More Connected

    Using real-time visibility to optimize trailer loading, enhance worker productivity, and reduce operational costs.

  3. Putting Real Numbers Behind Mobile Device TCO

    The Workforce Mobility Revolution is well underway and the landscape is no longer static. Devices, operating systems and configurations are constantly changing. Field service workers, DSD drivers and Parcel Courier/Postal drivers need devices that are intuitive and can continue to support them as workflows change. These factors combine to create a big challenge for all field teams. Should they select and then customize consumer-oriented devices, or go with purpose-built enterprise devices?

  4. How To Scale To Meet The Demand Of Rapid Field Service Growth

    The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.

  5. Coffee Machines That Talk - Tesseract, Espresso Service And The Internet Of (Coffee) Things

    In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. By implementing Tesseract’s cloud-based service management software, it entered the realm of the smart coffee maker and the Internet of Things, bolstering its USPs and improving its service to customers.

  6. Tesseract Is A 'Valued Partner' To G4S Technology

    G4S Technology, the market leading access control and video management company, has been partnered with Tesseract for over 15 years. Using Tesseract’s service management software has helped G4S Technology to grow, diversify and advance, securing its position as a leading international player in the supply of access and security systems.

  7. How A Secure Enterprise Communication Strategy Can Impact Business Performance

    “Everybody at my company communicates perfectly”. Said no one, EVER.  Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.

  8. The State Of Field Service In The Connected World

    The field service landscape is, currently, a very interesting and evolving industry. However it is affected by volatility and is in a state of, technology driven, disruption. Indeed, as new and advanced technologies come to the fore, businesses need to constantly adapt, or risk getting left behind.

  9. Reducing Fleet Downtime Using A Fleet Management System

    Do you have a large number of vehicles in your fleet? Is unplanned fleet vehicle downtime your biggest nightmares? If your answer is an anxious yes, then you need computerized maintenance management systems in your company. Since fleet downtime would also impact your costs and profitability severely, you must aim to minimize it. Let’s see 4 ways to do so.

  10. Avoid The 3 Biggest Tablet Deployment Mistakes

    The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.