Asset Tracking White Papers

  1. Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, And Drive Revenue 1/21/2022

    The idea of augmented reality (AR) has been around for decades, with one of the first AR headsets being developed in 1968 by computer scientist Ivan Sutherland. Today, research shows the global market for AR could reach nearly $98 billion by 2028 as compared to $4.2 billion in 2020. The projected compound annual growth rate is an astounding 48.6%.

  2. How Remote Support Mitigates The Effects Of An Aging Field Service Workforce 1/5/2022

    Experienced technicians are starting to retire in large numbers, causing challenges for field service organizations. According to the Bureau of Labor Statistics (BLS), by 2022 more than 25% of the U.S. labor force will be in the 55+ age category. Aging workforces are sparking change across industries and present particular challenges for field service organizations.

  3. How To Unlock The Power Of Your Existing IT Systems 1/1/2022

    Many companies fail to digitally transform their business because of the time and resources that were spent building out their core technology stack. But digital transformation, once a long-term strategy, is now a necessity to compete in a rapidly changing environment.

  4. Why IT Struggles With Innovation And What To Do About It 1/1/2022

    There is a growing divide between innovation leaders and laggards. Why? Because building future-proof applications is no small feat. Technology is a moving target and developing modern applications typically involves a number of different coding languages, development frameworks, and libraries, which come in and out of favor each year. What you choose today could be outmoded tomorrow.

  5. Transforming The Service Supply Chain: Reverse Logistics Is No Longer An Aftermarket Activity 11/30/2021

    Aly Pinder, Program Director, Service Innovation and Connected Products at IDC explains why and how reverse logistics is critical to the customer experience and the service life cycle in the latest ‘IDC Technology Spotlight’ sponsored by IFS.

  6. Measure What Matters: The 2022 Service Intelligence Benchmark Report 11/10/2021

    An analysis of field service performance and customer satisfaction in a year of talent shortages, COVID service pivots, and shifting customer demands.

  7. Power Your Journey To Advanced Servitization 10/21/2021

    Advanced asset monitoring technologies establish a higher level of service, guarantee your customer continued operation, and build a long-term partnership to enhance your customer’s operational performance.

  8. Supercharge Your Field Service Scheduling 10/13/2021

    What is Schedule Hero? Good question. It’s a logic game that challenges you to efficiently schedule field service jobs. And it’s not as easy as you may think. There’s a lot to consider when scheduling agents, including; Skills, Overtime, Travel time, Dependencies, and more. Play the game to see how challenging it is to schedule the right agents at the right time, without Salesforce Field Service.

  9. What's Your Remote Service Strategy? 10/4/2021

    In the midst of COVID, one of the most talked-about and widely leveraged digital toolsets was augmented and merged reality tools that enable remote interaction, collaboration, and service.

  10. How 3D Systems Slashed Parts Costs & Decreased Repeat Visits 9/15/2021

    At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.