Asset Tracking White Papers

  1. Improving Customer Outcomes Through Asset-Centricity In Field Service 3/31/2022

    How Prioritizing Asset Uptime Supports a Successful Outcome-as-a-Service Business Model.

  2. IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021–2022 Vendor Assessment 3/31/2022

    Is field service working for you and your customers? Innovate with Salesforce Field Service. The latest IDC MarketScape report named Salesforce as a Leader in the worldwide manufacturing industry. 

  3. IDC MarketScape: Worldwide Field Service Management Solutions For Utilities 2022 Vendor Assessment 3/30/2022

    This IDC MarketScape provides electric, gas, and water utilities with critical information in assessing field service management (FSM) solutions. Whether due to the need for a new implementation or due to the necessity of catching up with the sector's developments, utilities can use this study to get insights into FSM vendors as well as their capabilities and strategies in their future road maps.

  4. The State Of Field Services 2022 3/29/2022

    This "State of Field Services" report will cover industry trends impacting equipment/hardware manufacturers.

  5. 2022 Remote Visual Assistance Buyer's Guide 3/11/2022

    According to Blumberg Advisory Group, 44% of field service leaders surveyed believe the market for Remote Assistance software is poised for rapid growth over the next few years. The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.

  6. Measure What Matters: The 2022 Service Benchmark Report Medical Device Service Teams 3/1/2022

    Do you want to provide exceptional service, even amid industry challenges like the current talent shortage? The 2022 Medical Device Service Benchmark Report provides insights into where organizations are excelling, and where they are falling short. The biggest takeaway: service organizations are looking at KPIs in a silo, and that leads to subpar customer experiences.

  7. The Impact Of Telecommunication Industry Trends 2/28/2022

    Telco firms around the globe are racing to meet an unprecedented market demand for 5G connectivity. In fact, 5G services represented a $46.6 Billion global market in 2021 and are predicted to reach $66.5 Billion by 2028. Yet how can telcos deploy 5G and fiber optic networks effectively while also fueling revenue growth and providing a seamless CX?

  8. Predictive Asset Maintenance For The Decentralized Utility 2/28/2022

    The decentralized utility is coming. Are you ready to make the shift? To better manage grid operations, many utilities are turning to risk-based predictive asset maintenance and monitoring technologies. Yet some continue to rely on traditional scheduled or reactive asset management strategies, leaving a lot on the table. Compounding problems for those not being proactive are the increasing number of renewable energy sources and the rise of the “prosumer” relationship with customers, which makes asset management even more challenging for utilities already swamped by operational data, creating a lack in actionable intelligence.

  9. Artificial Intelligence. Human Experience. Five Ways To Strengthen Customer Experience With AI 2/16/2022

    Winning companies are using artificial intelligence (AI) to boost that experience. 86% of organizations that have fully embraced AI say it has improved customer experience. Let's look at five ways you can use AI to strengthen experience for your customers.

  10. Understanding The Next Phase Of IoT Evolution 2/16/2022

    How IoT Can Bring Benefits to Three Key Pillars of Field Service Operations: the Asset, the Engineer and the Customer.