Asset Tracking White Papers

  1. Beyond NPS: How AI Creates Memorable Customer Experiences 7/8/2021

    The service industry is driven by customer experiences. Do you have the insights to make them outstanding?

  2. Outcome-Based Business Models: Staying Relevant In An Evolving World 6/30/2021

    Outcomes are the new opportunity. In this report from Boston Consulting Group, find out why it is becoming increasingly common for businesses to adopt Outcome-Based Business Models, focusing on on-going positive outcomes for their customers rather than product sales.

  3. How To Secure Buy-In For Service Transformation Projects 6/17/2021

    Best practices for service leaders on gaining stakeholder approval for technology investments.

  4. 5 Ways Intelligent Manufacturing Is Taking Business Continuity To The Next Level 6/10/2021

    How an integrated supply chain, predictive maintenance, and data-driven insights ensure continuous operations.

  5. Create A Connected Field Service Experience With Appointment Assistant Real-Time Location 6/7/2021

    How can you build trust with your customers? Connect field service to your customer, seamlessly. Providing the best customer experience is difficult when your service team is disconnected. 

  6. Buyer's Guide For CDP: Selecting The Right Customer Data Platform For Your Organization 6/3/2021

    In today’s competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. With such an overload of information and choices available, businesses can no longer survive by simply providing the bare minimum necessary to keep customers from leaving. Instead, they must demonstrate that they both understand and value their customers, delivering exceptional experiences and outcomes.

  7. Five Ingredients To Ignite Always-On Service 6/3/2021

    This e-book is for business leaders such as sales and customer service VPs, as well as C-level revenue, financial, operations, and technology officers who are facing an increasing volume of customer requests and heightened customer expectations, want to explore new strategies to improve customer service, contact centers, and field service and would like to see how companies use technology to empower customer and field service agents.

  8. Gartner Report: The Future Of Field Service Management 5/27/2021

    The future of work in field service will require both digital transformation and business model change in areas such as technician bots, digitally augmented subcontractors and outcome-based contracts. Application leaders will need to lead evolution in areas that have remained unchanged for decades.

  9. Clear Your Field Service Roadblocks With AI And AR 5/27/2021

    Field service management (FSM) is in the midst of upheaval—and it’s about time. In the last decade of working with companies on FSM, I’ve seen how field service operations have been slow to evolve until 1) they see enough budget or competitive pressure and 2) there’s technology available to address it.

  10. Boost Your CX With A Better Integrated Contact Center, CRM, And Collaboration Systems 5/10/2021

    Contact centers play a central role in supporting the customer journey across both pre-purchase and post-purchase touchpoints. These touchpoints are essential for answering customer questions, resolving customer complaints, troubleshooting product/service issues, and many more tasks. However, the way in which these interactions are executed is important; because a single, negative customer experience can have lasting effects beyond just that one interaction. It is no surprise then, that nearly 50% of decision-makers responsible for contact centers say that their number one objective is improving the customer experience (CX).