From The Editor
-
3 Pieces Of Advice For Creating Loyal Customers
8/24/2015
It’s well known that retaining your customer base is easier and less expensive than attaining new customers. So determining how to maximize customer retention should be a top priority for your organization. As your customers become more savvy and expect more, you need to be thinking of how you can keep them happy.
-
Why Reactive Service Is A Thing Of The Past
7/24/2015
I’m sure you’re no stranger to the IoT buzz that has taken the industry by storm the past year or so. And you’re going to keep hearing that buzz — IoT isn’t going anywhere. In fact, according to Gartner, the number of deployments of connected devices is forecasted to increase by 30 percent in 2015, with the total number of connected devices to reach 25 billion in 2020.
-
Service And Sales Integration: How Can It Work For You?
6/23/2015
Not long ago, most service and sales teams operated completely separately and no one really gave that practice a second thought. However, as technology has begun to enable easier knowledge sharing, organizations have begun to recognize the opportunity that exists with some form of service and sales integration or collaboration.
-
How Do We Make Field Service More User Friendly?
4/21/2015
I had a conversation about Uber the other day that really got me thinking about the state of field service today versus where it needs to be.
-
The Importance Of Field Technician Evaluation
3/25/2015
You’ve heard the saying, “You can lead a horse to water but you can’t make him drink.” Well, you can arm your field tech with all of the latest and greatest technologies, but that doesn’t necessarily mean he’ll do his job the way you’d like. It’s crucial for you to take an active role in monitoring and evaluating technician performance.
-
3 Ways To Improve Your Service Operation In 2015
1/22/2015
As a new year begins so too does planning the year’s top initiatives, projects, and investments. For those of you in the service business, the pressure is always on for improvement. Here are three suggestions to help you determine where to focus your energy this year.
-
3 Technologies To Explore In 2015 (If You Aren’t Already)
11/20/2014
2015 is shaping up to be an exciting year as it relates to technologies that can be used to optimize your mobile workers and assets.
-
5 Keys To Mastering The Customer Experience
10/22/2014
Competition is fierce. Products are commoditized. Automation technologies and tools are now attainable for just about any size company. So how do you set your organization apart in today’s complex service landscape? By focusing your efforts on mastering the customer experience.
-
Defining Your Mobile Device Strategy: BYOD Vs. COPE Vs. Corporately Provisioned
9/25/2014
Not only is there a plethora of devices to choose from today, there are a growing number of strategies for how to deploy those devices to your mobile workforce. While there’s no hard and fast rule on what strategy works best, there are some clear pros and cons of each that can help you determine which strategy is the best fit for your organization.
-
3 Strategies For Growing Your Service Revenue
8/22/2014
It’s no surprise that the top goal of today’s service organizations is increasing revenue. Service has evolved from often an afterthought to a differentiator, and as such, the view of the service function within the majority of organizations today is one of a profit center vs. cost center. With that evolution comes mounting pressure on service organizations to maximize revenue.