IFS, the global enterprise applications company, recently announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance chromatography and mass spectrometry systems used in the pharmaceutical, biotechnology, chemical and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, as well as offices in Medford, Massachusetts, Quebec, Canada and Morocco.
Zef Scientific offers various service plans, including preventive maintenance, onetime repairs, and equipment qualification services. Due to its rapidly expanding customer base, the company is implementing IFS Enterprise Service Management to improve efficiencies in its scheduling and dispatching process for both prearranged and emergency calls to its technicians without increasing administrative staff.
Zef Scientific chose IFS Mobile Workforce Management to optimize schedules and dispatches in real time and to record field activity. It will also incorporate IFS Field Service Management with an additional, interactive customer web portal component, which will allow customers to manage labor, customer information, parts usage, returns disposition, product installed base information, service delivery, and contract entitlements.
“We outgrew our simplistic database service software,” said Zoubair El Fallah, Ph.D., president of Zef Scientific. “IFS Enterprise Service Management gives us a comprehensive software solution that will not only reduce errors and improve the efficiency of our service products, but also give our customers unprecedented involvement and transparency in managing their scientific equipment. The reporting tools and Key Performance Indicators will also enable us to make better business decisions around our continued growth and enhance customer retention and satisfaction.”
“We look forward to Zef Scientific going live with IFS Enterprise Service Management because our best-in-class functionality is an ideal fit for their growing service business,” IFS Vice President Tom DeVroy said. “IFS will not only help them accommodate growth without adding headcount or sacrificing response time, but will also help increase efficiencies throughout their business, resulting in higher customer satisfaction and the lowest cost possible.”
About Zef Scientific, Inc.
Zef Scientific, Inc. is one of the largest independent engineering and scientific service organizations specializing in state-of-the-art chromatography and mass spectrometry equipment in North America. The company deploys a nationwide team of HPLC-MS field service engineers with experience on a wide range of models. Zef Scientific combines the agility and responsiveness of a small company with the efficiency and knowledge of a large corporation. The company is headquartered in San Diego, California, with offices in Medford, Massachusetts, Quebec, Canada and Morocco. For more information, visit www.zefsci.com.
IFS is a leading global enterprise software vendor to industries where asset management, manufacturing, field service management, supply chain management, or project management are core disciplines. More than 2,100 companies in over 60 countries rely on IFS Applications, a component-based suite for product & asset lifecycle management that can be configured for ERP, EAM, project-based ERP, field service management, or a combination of all four. IFS Applications has been evolving to meet changing customer needs since 1983 and is configured for agility, usability, and low total cost of ownership in its targeted industries. IFS employs 2,800 people worldwide. For more information, visit www.IFSWORLD.com.