When a dog breaks their leg, they tuck it under their body, avoid putting weight on it and keep walking with their other three legs. This might minimize the pain for the time being, but it doesn’t help the leg to actually heal.
This is the same thing we see many field service organizations do with broken training processes, particularly after a new mobile app or device deployment to the field.
Instead of making an effort to fix the issue, they just use workarounds to make sure it doesn’t hurt that bad. Instead of being stuck in an endless cycle of doing the same thing over and over again, let’s explore what’s not working and how to fix it.