Employee satisfaction is on the line.
Many field service organizations struggle to retain their mobile workforce. The job is inherently solitary and unpredictable, which makes it hard for mobile workers to feel connected to their coworkers and the company. With the physical safety challenges that the COVID-19 pandemic presents to a mobile workforce, emotional support is especially critical to employee engagement.
When employees are disengaged, they’re more likely to leave for another opportunity. To add to this, legacy mobile workers are retiring and a new generation is cycling in, bringing high expectations for their employers.
To maintain top talent and nurture the new crop of mobile workers, field service organizations must prioritize employee engagement. Without it, employee satisfaction — and by extension, customer satisfaction — profitability, and overall productivity is at stake.