Employee satisfaction is on the line.
Many field service organizations struggle to retain their mobile workforce. The job is inherently solitary and unpredictable, which makes it hard for field service workers to feel connected to their coworkers and the company. When employees are disengaged, they’re more likely to leave for another opportunity. To add to this, legacy field service workers are retiring and a new generation is cycling in, bringing high expectations for their employers.
To maintain top talent and nurture the new crop of field service workers, field service organizations must prioritize employee engagement. Without it, employee satisfaction — and by extension, customer satisfaction — profitability, and overall productivity are at stake.