01.06.21 -- Why You Need To Reevaluate Your Enterprise Software

There are plenty of ways to deliver fast, smart, and personalized service to your customers. The best field service organizations are doing it with a comprehensive field service management software. To put it simply, the future of field service is through a software solution. As competition continues to grow and customer demands continue to rise, the need for a solution that provides a superior customer experience with exceptional service is a must.

AI-driven transformation requires sweeping organizational change, better data policies, user buy-in, and an end product that’s easy enough for the entire workforce to use. As more analysts detail the state of AI deployments across the enterprise, we are taking a closer look at how these lessons apply to the service industry.

So, you’ve invested in enterprise software a decade ago, upgrading here and there along the way. It hasn’t been perfect, but you’ve been able to make do with results that have been good enough. But is that really where you want your business to be? Is good enough really, well, good enough?

Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation, and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine, and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.