By Brittainy Young, Learning & Development Specialist, SKYLLFUL
Imagine it is your first day of work delivering packages. Each package you deliver must be scanned for verification of delivery. You were given a 1-day training, an online reference guide, and a mobile device to complete your job. You are nervous, and you want to do a good job.
You deliver your first package, and the customer asks for a delivery confirmation notice. You try to reference back to the 1-day training, but you can’t remember the exact steps to take. You fumble through the reference guide, and you can’t seem to find a solution. After 5 minutes of waiting, the customer calls the delivery service and tells them that the deliverer does not know how to give them the delivery confirmation. The delivery service emails the customer the delivery confirmation notice, and the impatient customer carries on with their day.
Image how that first encounter would affect your entire workday, week or month. Would you feel secure in the knowledge that you obtained from the training? Would you be motivated to do your job, especially one that has a high turnover rate?