Article | November 6, 2019

Why Digitization Is Not Automation

Source: Zinier
Industry 4.0: Digitally Tackling Productivity And Growth Challenges

Field service has a problem. Mountains of paperwork, limited visibility into the field, and slow, manually driven processes are stifling growth — and opening the door for automation. Find out where digitization is falling short, and how field service organizations can use AI-driven automation to solve today’s challenges of speed and scale.

In 1910, the Ford Motor Company opened the world’s largest factory in Highland Park, Michigan. Three years later, the plant implemented the first moving assembly line, cutting the production time of Model Ts from over 12 hours to just 90 minutes.

By the time Ford stopped producing the Model T in 1927, the automaker had sold more than 15 million vehicles. But time (and technology) marches on, and in 1993 the plant was converted to storage as newer, automated facilities came online.

A similar story is playing out today in field service. Technology is changing the way business leaders think about, schedule, and execute work. Most field service organizations have started digitizing their operations, but AI is helping them automate routine tasks and revamp traditional service models. Where automation once replaced the factories of the 20th century, now it is looking to solve the labor inefficiencies of the 21st century.

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