Newsletter | January 6, 2020

01.06.20 -- What's Trending In Field Service For 2020?

 
Featured Articles
User Engagement Matters For Employees Too
Submitted by Venado Technologies

If you don't even know how many users are on the digital solution you manage, you're on the path to mediocrity, or possibly failure. How can you be sure you're getting the "R" in ROI if you're not regularly checking your engagement levels and assessing the usage of the solution?

How Rational Improved First Time Fix Rate
Submitted by Aquant

Rational AG leverages Aquant’s service intelligence platform to pull together and analyze customer and product data from across teams, companies, and systems. With data-driven insights at their fingertips, the Rational team can quickly identify the most likely resolution for customer challenges.

How Fleet Management Solutions Can Help Reduce Costs
Submitted by Lytx

Managing vehicles and drivers is expensive. The costs of fuel, vehicle repairs, workers’ comp claims, legal costs, and other line items can add up quickly. Investing in a fleet management solution can help you reduce these costs, so you have the flexibility to dedicate budget toward growing your fleet.

What’s Trending In Field Service For 2020?
By Arka Dhar, Zinier

As 2019 draws to a close, field service leaders are already defining what the next decade of field service will look like. AI and automation will play a central role, whether it’s automating routine tasks or looking at historical trends and real-time data to predict failure in advance. So will the tactics and tools used to support an evolving workforce.

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