Infographic | December 14, 2017

What Technicians Want: The Front Line Perspective On Field Service Trends And Technology

Source: Astea International

How to Increase New Technology Adoption and Attract the Next Generation of Service Agents

The Field Service industry is transforming: in how it leverages technology; how it recruits, hires and trains new service agents; and how it responds to expanding customer demands.

While it is a best practice to seek the perspective of subject matter experts and accomplished business leaders to address these challenges, sometimes the viewpoints that are most insightful are those of your front line workers.

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Astea International