By Justin Lake, SKYLLFUL
We need technology that helps, not hinders the mobile workforce
There are millions of workers all around us that are hard to see. They are the men and women who are so busy working that we sometimes fail to recognize their existence. They are stocking shelves, installing equipment, repairing elevators, loading aircrafts, and delivering food to stores and offices. These people are hands-on workers, who in addition to the other tools they use to get their jobs done, often need to use digital tools as well: mobile devices and mobile applications.
If these people stopped doing their jobs for one day, the world as we know it would come to a grinding halt. But, too frequently the technology they need to do their jobs gets in their way.
We’ve had a few of these people come by our office on occasion. We get deliveries from FedEx, UPS, Amazon, and even our favorite coffee vendor. Every single one of them has been professional and expeditiously got the job done.
When we first moved into our office in Plano, the most important item on my to-do list was getting a coffee service set up in the office—how can we solve digital training problems without caffeine? So, I did some research, found a regional vendor, and requested an in-office visit.