The results analyzed in this report indicate that a holistic approach to servitization is important in order to achieve peak revenue and profitability from service as a manufacturer or service-centric organization.
Factors that go beyond supporting the technician in the field should also be taken into account. For example, linking their on-site actions with solutions that create visibility for the back-office and allow otherwise complex processes such as reverse parts logistics, warranty management and technician scheduling optimization to be handled on a fluid basis.
Results include current capabilities for:
- Warranty management
- Reverse logistics
- Contract management
- The Internet of Things (IoT)
- Subcontractor management