By Karen Mehal, Michael McCaskey, Salesforce
With rising customer expectations, companies are increasingly looking to customer service as a way to differentiate in a competitive market. In that service world, field service has quickly become an essential area for digital transformation to help businesses differentiate and elevate their brands. These businesses need a connected, intelligent field service platform that empowers their back-office and front-line mobile employees to deliver elevated service. Join Karen Mehal, VP at Salesforce, as she shares the 3 ways to differentiate and grow your field service operation to exceed customer expectations.
Karen Mehal - VP, Field Service Lightning, Salesforce
Michael McCaskey - Principal Solution Engineer, Service Cloud, Salesforce