The digital transformation has marked a radical rethinking of how field service organizations use technology to do business. Simply “getting by” with outdated technology is not a viable option for any company that wants to stay competitive and profitable. Despite this rapid digital acceleration, one holdover from the Jurassic period still remains: the PDF.
Build stronger customer connections. Ensure field service customer satisfaction. Many field service providers still deal with long wait times, extended appointment windows, and limited mobile access to vital information.
Source’s Eric Lomascolo joins Mike Ahrens from Pure Storage, Xavier Jamal from Salesforce, and John Carroll from The Service Council in a panel discussion to talk about “End to End Support Through Information Enablement.”
Virtual environments have become the new normal as technical service organizations embrace a range of challenging work arrangements. COVID-19 is the major catalyst, shifting the sands of the virtual workforce and accelerating existing trends toward location-independent work. With the shape of the modern workforce changing before our eyes, service leaders need to adapt existing structures and adopt new strategies in order to stay ahead of the game.