Virtual Strategies And Remote Work In Field Services

New Virtual Strategies to Ignite Remote Work in the Field Service Sector

Virtual environments have become the new normal as technical service organizations embrace a range of challenging work arrangements. COVID-19 is the major catalyst, shifting the sands of the virtual workforce and accelerating existing trends toward location-independent work. With the shape of the modern workforce changing before our eyes, service leaders need to adapt existing structures and adopt new strategies in order to stay ahead of the game.

The field service industry is large and incredibly diverse, from enterprise IT to healthcare technology and industrial equipment. This sector refers to any work conducted at a customer site, including the installation, maintenance, and repair of business hardware and equipment. Regardless of location or business size, a range of new skills needs to be adopted to meet the challenges of remote work.

The following strategies can be adopted by any technical service organization to ensure positive workplace outcomes.