11.07.22 -- Using Field Service As A Strategy To Increase Customer Loyalty

One of the best investments an organization can make to ensure the safety and productivity of its employees is a well-considered mobile device policy combined with dynamic contextual mobility management software (CMM). By managing which mobile apps and functions are available in specific work zones and situations, CMM removes the guesswork from policy enforcement while helping to reduce distractions and boost productivity.

Discover the brand-new feature developed for AR-based remote visual support implemented by AIRe Link, Paid Assistance. Designed for the purpose of enabling technical teams to take control of customer billing, ensuring profitability, while opening up new opportunities to take advantage of. Continue reading to learn more about the new paid service feature and see how it benefits your business.

The past two years of distributed work and accelerated digital transformation have changed work for the better for knowledge workers who do their work from a desk. But what about the other 80% of the global workforce, who are highly mobile and work in the field?

Matching team resources with fluctuating demand over multiple time horizons is a tough challenge. Organizations need real-time flexibility for scenario planning, coupled with forward visibility to strategize effectively and provide best-in-class service.

Marketing and sales teams have an important and straightforward role, which is universally understood. They create interest in a product or service, garner sales qualified leads, and then connect with prospective customers who are in the market for their product or service. Depending on the item or service, the customer’s journey can take days, weeks, or even months until the purchase is made or the contract is signed. Once the sale is complete, this company-customer relationship still has a chance to evolve. But how do companies ensure ongoing communication and customer satisfaction beyond the sale?