Article | September 24, 2019

Understanding The Benefits Of Digital Mobile Training For Firstline Workers

Field Service IT News For VARs — January 21, 2015

Does your team waste time training and re-training? Or worse, is your team unable to do their jobs effectively due to poor training? Traditional (read: old school) methods like one-and-done classroom training aren’t effective for these workers. Static tools, such as PowerPoint slides aren’t impactful and pulling workers out of the field for training is expensive and wasteful.

Many organizations see the problem but don’t realize there is an alternative—or they don’t supplement their training offerings because they don’t want to put more money toward the issue without knowing there will be results. This blog will explore the benefits of incorporating digital training and, specifically, the return on investment field service organizations see.

Effectiveness

As we’ve discussed in the past, adults approach learning differently than children. The Theory of Andragogy by Malcolm Knowles is a popular approach. To summarize Knowles, adults want learning to be more self-directed, task-oriented, problem-centered, experiential, and hands-on. Digital mobile training delivers all those benefits.

Digital is more effective than traditional training, particularly when delivered via mobile. With digital training, individuals:

  • Can learn from anywhere
  • Focus only on the content they need (skipping what they already know, saving time)
  • Use app simulations for scenario-based training
  • Train in real-time in their job scenarios for hands-on learning
  • Increase their information retention

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