01.02.23 -- Transforming Field Service Productivity: 3 Trends That Have Changed The Game

This past September, Hurricane Ian caused catastrophic damage and, while estimates are still undetermined, repairs are expected to cost tens of billions of dollars. During the worst of the storm, it was reported that approximately 2.7 million Floridians lost power. Businesses and families were evacuated, displaced with unknown timelines on return and wondering what state their livelihood would be in. Millions experienced emotional, physical, and financial stress. The road to recovery begins with a coordinated response to eliminate hazards, provide critical resources, and restore conditions.

How equipment rental, sales, and service companies can reduce operational expenses and increase efficiencies.

Naturgy's partnership with OverIT has provided support to its maintenance staff working in the field, allowing them to cooperate with back-office experts and leverage augmented reality and collaboration features.

Organizations and businesses with essential frontline workers have encountered numerous challenges due to COVID-19, especially since many employees have been working remotely. Travel restrictions and personal contact have also been limited. Every industry has adapted in some way — including those in field services.

At the height of the COVID pandemic, field services changed in ways that are driving different approaches to content delivery that call for new content management technologies.