Video

Solve Service Issues Remotely With AI

Source: Aquant
customer service headset

Intelligent Triage gives your customer-facing agents automated answers to customer queries. Your front line ambassadors are empowered to troubleshoot and resolve customer challenges before a tech is even dispatched.

Field service technicians arrive to jobs with an understanding of the issue and the right parts, so they can solve issues in a more efficient way, reduce parts consumption, improve first time fix rates and increase machine uptime. Junior team members are empowered with the wisdom of more tenured employees, bridging the knowledge gap.

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