In the era of the connected customer, delivering a superior, end-to-end customer experience has never been more important, especially for manufacturers. In fact, according to the “Customers 2020” report, customer experience has overtaken price and product as the key brand differentiator.
In addition, manufacturing executives understand that their overall business models are changing, as 74% strongly or somewhat agree that within the next 10 years products will become loss leaders, while services (like data and maintenance) will be the primary revenue drivers of their companies.*
To put it simply: Future business success depends on providing superior customer service. Customers expect personalized, connected service everywhere, and service expectations are no longer being met with just a call center. For manufacturers, online contact and engagement centers are also no longer enough—onsite support must be connected as well. How could your manufacturing business revolutionize the way it manages field service from end to end? What would it look like if you were able to deliver personalized, smarter, faster field service that could transform the customer experience? Moreover, what would it look like if your team of skilled field technicians could deliver this exceptional customer experience faster and more accurately than ever before, every time?