Today’s connected customers expect their service to be just as connected. This E-Book shows how your business can deliver a faster, smarter, more personalized service from the contact center to the field. Learn Salesforce best practices for customers, agents, dispatchers, and technicians to start transforming your field service, and your business today.
Nucleus Research interviewed Salesforce Field Service Lightning customers to find out why they choose it, and what they gained from deploying FSL. What did they find? For a start, dispatcher productivity typically increased by 20-30%. So if you’re considering Salesforce for your field service management, this enlightening report is a must-read.
Superior needed help coordinating its field service dispatchers and mobile workers for more than 150 customers a day. Nucleus examined the cost vs. benefits in choosing Field Service Lightning to optimize its operations. See how they transformed business with case resolution time reduced from two weeks to 1.6 days — and achieved 157% ROI.
The Internet of Things (IoT), and the data that it produces, is transforming the way companies deliver service. This live broadcast with Sr. Product Manager Gary Brandeleer, Field Service Lightning, and Henry Liu, Salesforce IoT product manager, shows you how to leverage the power of device data to deliver proactive service that will create lasting customer relationships — and build your brand.