12.13.22 -- Top 5 Issues Impacting Service Organizations Today

The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.

Attracting the right people is hard enough. But attracting high-quality talent during a global skills shortage is even more difficult, especially for the elusive field service technician — a role that continues to rank in the top five most challenging positions to fill. Regardless of the cause, finding the best candidate, extending an offer, and retaining this valuable resource are critical to the business.

Service is the new product. And it enables the move to outcomes. Delivering ground-breaking products is no longer enough to win your customers’ hearts and minds. You must deliver the desired outcomes that customers have for their assets and equipment.

IFS reveal biggest brand win in history, as it is announced as the official field service vendor for Father Christmas and his well-known global business, Claus Corp.

Take advantage of the technologies at your disposal to maximize flexibility in the face of today’s business challenges. For forward-thinking businesses looking for new ways to delight their customers, minimize downtime, and mitigate costly truck rolls, IFS is here to help. With IFS remote assistance, you’ll have the tools to truly transform the way you deliver service.