4 Tips For Field Service Managers To Make The Leap From Manager To Director

Learn where you need to focus to make the leap (hint: data holds the keys) – plus, take a look at some helpful resources.

Throughout my career as a service leader, I have spoken to – and led – managers who were interested in taking their careers to the next level by being promoted to director. With so many hardworking and intelligent people competing for similar positions, each of them wanted to understand how to set themselves apart.

The secret? You need to get comfortable with data.

Good directors can always start with an effective and quantifiable problem statement. But great directors are able to go further and use credible data to support their cases. If you cannot effectively measure something, you cannot effectively manage it. 

Long story short: it’s time to lean into data to make decisions. Here’s how.