Tips For Buying Communication And Collaboration Technology
By Kristen Wells, Zinc
Communication and collaboration tools are essential in today’s workplace. Providing employees with apps that streamline work is key, but only if the solutions meet the needs of your workforce and are deployed strategically for success. The following tips for buying communication and collaboration technology will take you through the process from start to finish.
Step 1: Audit your existing communication and collaboration technology
Conduct an audit of existing software to find out what apps employees are using so you can see where there is overlap and where there are gaps. Consider the following questions:
- Are consumer apps (such as WhatsApp or GroupMe) being used? – This is a big security risk and administrative burden for companies.
- Are point solutions being used for safety alerts, messaging, phone calls, social selling, and employee advocacy? – Point solutions are not cost effective and don’t drive adoption.
- Do the current technologies create communication silos? – Silos create inefficiencies that inhibit the free-flow of information sharing and idea creation.
With a clear idea of the technology currently used at your company and ideas for improvement, it’s time to establish your objectives.
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