Application Note

Forrester TEI - The Total Economic Impact Of ServiceNow Field Service Management

Source: ServiceNow
Economic Data

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other parts of the organization to improve operations efficiency and raise overall customer satisfaction. A more tightly knit integration to customer service as well as other IT-centric departments enable businesses to proactively shift left on potential issues and address in-time cases in a more efficient manner than ever.

ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the ServiceNow Field Service Management solution. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of ServiceNow Field Service Management on their organizations. In a world where field service, customer service, inventory allocation and technology are all disparate segments of the organization, ServiceNow aggregates these for proper field assignment, with automation that requires fewer human touches during the case lifecycle. In addition to automation, it is a solution that spans different business units using a single platform to create a more customer-focused service delivery overall — which can come in the form of proactive service or faster reactive service.

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