The State of Field Services: 2015 - Field Services Capability Heatmap

In this Executive Insight, TSIA summarizes the top member inquiries of the past year, identifying the most prevalent business challenges faced by our members. TSIA then translates these challenges into the core capabilities that field services organizations will need to embrace in order to succeed in 2015 and beyond. The combination of these insights forms the basis of our 2015 research calendar.

Key focus areas for 2015 include:

1. Service delivery channel optimization.
2. Strategic implications of implementing smart, connected products.
3. Expanded use of field service personnel in delivering optimize and outcome offers.
4. Mobility and video technology as a productivity enabler.
5. Talent management strategies to combat the upcoming war for talent.
6. The growing importance of spare parts and logistics in an outcome-based world.

“The State of Field Services: 2015” is designed to be used by members to maximize their leverage of TSIA research and resources by providing an overview of the capabilities field services organizations are investing in during 2015.

Download the full white paper below to learn more.